SME in the United States rely on ERP and CRM

As was reported by the consultancy and market researcher Access Markets International (AMI) Partners in New York, the SME in the USA first of all rely upon software solutions for Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM).

The corresponding investments will presumably rise to 2.2 billion Dollars, an increase of ten percent as compared to the previous years. The driving force behind this development is said to be medium-sized companies with 100 to 999 employees. By using appropriate software solutions many of these companies not only want to optimize their work processes thereby increasing the company┬┤s value, but also anticipate possible regulations in this respect.
In the meantime ERP software has become the rule. Already 31 percent of SME use this kind of software. Another quarter of companies want to implement ERP software by the end of the year 2006. Especially benefiting from this trend are, according to AMI, top brands such as Best Software, Microsoft Great Plains and Oracle. In addition to ERP, small and medium-sized entities very much like CRM. More than fifty percent of SME are planning to implement CRM solutions or use them already. A summary of the findings in English is available online in PDF format. GERMAN